Ninja Crash Refunds: Eligibility, Conditions & How to Apply

Ninja Crash Refunds: Eligibility, Conditions & How to Apply

Ninja Crash Refund Policy

Refund Policy — crash.ninja

Introduction

crash.ninja is committed to transparent and fair treatment of all users. This Refund Policy defines the conditions under which deposits or winnings may be refunded and sets out the procedure for submitting and processing a refund request.

Eligibility for Refund

  1. Deposits: A deposit refund may be granted only if the funds have not been used in any betting activity on the platform.
  2. Winnings: Winnings are not eligible for refunds as a rule. Exceptions apply exclusively where a proven technical error on crash.ninja's side affected the outcome.

Refund Process

  1. Request submission: Contact customer support at info@crash.ninja with your account details and a clear explanation of the refund reason.
  2. Review: Our team will assess the request and may request supporting documentation or additional information.
  3. Decision and processing: Approved refunds are returned to the original payment method within 30 business days of approval.

Limitations and Exclusions

  1. Policy abuse: crash.ninja reserves the right to decline a refund where abuse of this policy is suspected, including fraudulent activity or repeated unjustified requests.
  2. Legal compliance: All refund decisions are made in accordance with applicable laws and regulations governing online gaming.

Contact

For any questions regarding this policy, contact our support team at info@crash.ninja.

This policy applies to all transactions on the crash.ninja platform. For game-specific queries, refer to the main Terms and Conditions.