Refund Policy
Refund Policy for crash.ninja
Introduction
At crash.ninja, we are committed to providing a fair and transparent gaming experience. This Refund Policy outlines our procedures and rules related to the refund of deposits and winnings.
Eligibility for Refund
- Deposits: Refunds of deposits are available only if the deposited funds have not been used in any betting activities.
- Winnings: Winnings are typically not eligible for refunds. Exceptions may be made in cases of technical errors attributable to crash.ninja.
Refund Process
- Request Submission: To initiate a refund, contact our customer support team with your account details and the reason for your refund request.
- Verification: Our team will review your request and may ask for additional information or documentation.
- Approval and Processing: If your request is approved, the refund will be processed back to the original payment method within 30 business days.
Limitations
- Policy Abuse: crash.ninja reserves the right to refuse a refund in cases of suspected abuse of our refund policy, including but not limited to fraudulent activities or excessive refund requests.
- Compliance with Laws: All refund requests will be processed in compliance with applicable laws and regulations governing online gaming.
Contact Information
For any questions about our Refund Policy, please contact our customer support team at info@crash.ninja.
Note: This refund policy applies to all transactions and gameplay on our platform. For specific game-related inquiries, please refer to our main Terms and Conditions.